Refund policy

Return & Refund Policy

We offer a 14-day return window, which means you have 14 days after receiving your item to request a return.

✅ Eligibility for Returns

To qualify for a return, items must be:

In the same condition as received
Unworn, unused, and in original packaging
With all original tags, accessories, and inserts included
Free from damage, odors, or signs of wear

Items that do not meet these conditions may be denied or subject to a partial refund.

🚫 Non-Returnable & Final Sale Items

Due to the nature of our products, the following items are final sale and cannot be returned or exchanged:

Trading Card Game (TCG) cards (sealed or opened)
Sports cards (sealed or opened)
Blind box items
Funko Pop! figures
Comic books
Model kits
Other collectible items
Sale or clearance items
Gift cards
Custom or personalized items
Personal care products

Items marked “No Returns Accepted” are final sale.

Important: Sealed collectible products that have been opened, tampered with, or show signs of resealing are not eligible for return.

👟 Shoes & Apparel Returns

Shoes must be tried on indoors only.
Shoes returned with worn soles, creases, dirt, or damaged boxes will be denied.
Apparel must be unworn, unwashed, and free from stains, odors, or pet hair.

📧 How to Start a Return

To initiate a return:

Email us at support@paceandplay.com
Or submit a return request through your account at https://account.paceandplay.com

Do not send items back without prior approval. Unauthorized returns will not be accepted.

If approved, we will provide return instructions and a prepaid label (if applicable).

Return address:

Pace and Play
PO Box 9144
Chandler Heights, AZ 85127

📦 Return Shipping

If the return is due to our error (wrong or defective item), we cover return shipping.
For customer-initiated returns (size change, preference, etc.), return shipping costs may be deducted from the refund.

🔍 Damaged or Incorrect Items

Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us within 3 days of delivery with clear photos so we can resolve the issue promptly.

🔄 Exchanges

We do not offer direct exchanges. To receive a different item:

Request a return for the original item
Place a new order separately

💵 Refunds

Once we receive and inspect your return, we will notify you of the approval status.

If approved, refunds are issued to the original payment method within 10 business days.
Your bank or card issuer may take additional time to post the refund.

If more than 15 business days have passed since approval, please contact us at support@paceandplay.com.

⚖️ Chargebacks & Fraud Protection

We reserve the right to dispute chargebacks for items confirmed delivered via carrier tracking. Fraudulent return claims may result in refusal of future service.